Refund and Returns Policy

xmbsitinfrastructure > Refund and Returns Policy

1. Overview At XMBS IT Infrastructure, we strive to provide high-quality IT solutions and services to meet your business needs. If you are not completely satisfied with your purchase, we are here to help.

2. Refund Eligibility To be eligible for a refund, you must meet the following conditions:

  • The request for a refund must be made within 30 days of the purchase date.
  • The product or service must be unused and in the same condition that you received it.
  • Proof of purchase must be provided.

3. Non-Refundable Items Certain items are non-refundable, including:

  • Customized or personalized services.
  • Products or services that have been used or altered.
  • Software licenses once they have been activated or downloaded.
  • Subscription services after the first use.

4. Refund Process To initiate a refund, please follow these steps:

  1. Contact our customer support team at [info@xmbsitinfrastructure.com] with your order details and reason for the refund request.
  2. Our team will review your request and notify you of the approval or rejection of your refund.
  3. If approved, the refund will be processed within 7-10 business days, and the credit will be applied to your original method of payment.

5. Returns Physical products purchased from XMBS IT Infrastructure can be returned within 30 days of the purchase date, provided they are in their original condition and packaging. To initiate a return, please contact our customer support team at [info@xmbsitinfrastructure.com].

6. Return Shipping Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [info@xmbsitinfrastructure.com] with details of the product and the defect. We will arrange for a replacement or refund as appropriate.

8. Contact Us If you have any questions about our Refund and Returns Policy, please contact us:

Thank you for choosing XMBS IT Infrastructure. We value your business and aim to provide the best customer service possible.